Last Updated: January 2024
1. Introduction
Schuler Service, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Identification data: name, title, company name
- Contact data: email address, phone number, mailing address
- Service data: information about services requested, property details, equipment information
- Communication data: messages, inquiries, and correspondence
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information: browser type, operating system, device type
- Log data: IP address, access times, pages viewed, referring URL
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and provide requested services
- To communicate with you about appointments, services, and account matters
- To maintain service records and ensure quality control
- To improve our website and services
- To comply with legal obligations
- To protect against fraud and unauthorized activity
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on:
- Consent: When you submit a form or agree to our policies
- Contract: When processing is necessary to provide services you requested
- Legitimate Interest: For business operations, security, and improving our services
- Legal Obligation: When required by law
5. Data Sharing and Third Parties
We may share your information with:
- Service providers who assist in our operations (e.g., FormSubmit for form processing)
- Professional advisors (lawyers, accountants) when necessary
- Law enforcement or regulators when required by law
We do not sell your personal information.
6. Data Retention
We retain your information for as long as necessary to:
- Provide services and maintain client relationships
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
7. Your Rights
7.1 GDPR Rights
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erasure of your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
7.2 CCPA Rights
If you are a California resident, you have the right to:
- Know what personal information is collected and how it's used
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising your rights
8. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. International Transfers
Your information may be transferred to and processed in the United States. By using our services, you acknowledge this transfer.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. How to Request Data Deletion
To request deletion of your personal data, contact us at:
We will respond to your request within 30 days.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
For questions about this Privacy Policy, contact us at:
- Schuler Service, Inc.
- 1314 W Tilghman St, Allentown, PA 18102-2113
- Phone: +1 (850) 673-1277
- Email: help@schulerservice.net